Free Shipping On All Orders Over $150 Within Canada

Shipping & Returns

CANADA SHIPPING

Standard Shipping across Canada on orders over $150.00 - FREE

Standard Shipping within Canada - $15.00

Pick Up In Store - FREE

ALL ORDERS ARE SHIPPED VIA CANADA POST

Orders are processed and shipped within 3-5 business days after your order is placed. We ship Tuesday - Friday.

 

INTERNATIONAL SHIPPING OUTSIDE OF CANADA

** International shipping, contact us to get a shipping quote**

 

Upon placing your order, you will receive an order confirmation email followed by another email informing you that your order has shipped. This email will contain your tracking number. We ship via Canada Post. 

We will ship to the address listed in the order confirmation. Any packages returned due to wrong/incorrect address will be reshipped at the cost of purchaser.

IN STORE

Regularly Priced Items:

  • Must be returned within 14 days.
  • We return for exchange or store credit only, no monetary refunds.
  • Item must be in unused condition, with tags attached, accompanied by original receipt.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
  • Pricing adjustments must be purchased and brought to our attention within 24 hours of a sale.  We will honour the discount in the form of store credit.
  • ALL ITEMS PURCHASED ON SALE ARE FINAL SALE.  NO EXCEPTIONS.
  • We do NOT issue refunds unless item received is damaged.  We can, however, offer you an exchange or store credit ONLY within the 14 days of the original receipt and will all tags fully attached to item.

 

ONLINE 

Our regular policies apply with these exceptions:

  • We must receive the item back in store within 14 days of receiving your order. Returns received after this date will not be honoured. 
  • We do not refund or credit the initial shipping cost.
  • All return and exchange shipping costs are at the customer’s expense.
  • Once orders are placed on our site, they go into processing and cannot be cancelled or modified.
  • International customers are responsible for any duty incurred at the border.

 

RETURNS (if applicable)

  • once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and whether it has been approved or rejected for return.
  • Exchanges are processed within 7 business days of receipt.  We do not automatically send tracking for exchanges but you can email to request it.
  • If you need to return or exchange please send us an email at info@borealisclothingco.com  and with our approval, send it to:
    • Return Address: #104 - 9536 - 111th Street
    • Fort St. John, BC, Canada, V1J 0P2
  • Items MUST be mailed “Signature Required”, or we are not responsible for potential theft of items.

 

SHIPPING 

  • To return your product, please mail your product to:
    • Return Address: 
    • #104 - 9536 - 111th Street
    • Fort St. John, BC, Canada, V1J 0P2
  • Items MUST be mailed “Signature Required”, or we are not responsible for potential theft of items.
  • You will be responsible for paying for your own shippings costs for returning your item.  Shipping costs are non-refundable.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.